Refund & Cancellation Policy
At Travexel, we value transparency and customer satisfaction.
Please read our refund and cancellation policy carefully before making a booking.
1. Cancellation Requests
- All cancellation requests must be submitted in writing via email.
- Verbal or phone requests are not considered valid.
- The date of email receipt will be treated as the official cancellation date.
2. Refund Processing
- Approved refunds are processed within 7–14 working days.
- Refunds are credited to the original mode of payment.
- Any applicable service charges will be deducted.
3. Cancellation Charges by Service Type
✈️ Air Tickets
- Refunds are governed by the airline’s cancellation policy.
- Travexel service charges may apply.
🏨 Hotels
- Hotel cancellations are subject to the hotel’s individual policy.
- Most hotels do not allow refunds within 48 hours of check-in.
🧳 Tour Packages
- 30 days or more before travel: Full refund minus administrative charges.
- 15–29 days before travel: 50% refund.
- Less than 15 days before travel: No refund.
4. Non-Refundable Cases
- Promotional or discounted bookings.
- Last-minute deals.
- No-show cases.
5. Amendments & Changes
- Changes are subject to availability.
- Additional charges may apply.
6. Force Majeure
In case of events beyond our control (natural disasters, government restrictions, etc.),
refunds depend on supplier policies. Alternative arrangements may be offered.
7. Contact Us
For cancellation or refund queries, please contact our customer support team using
the details provided in your booking confirmation.
Travexel reserves the right to amend this policy at any time without prior notice.